Common appliance problems and expert solutions

When an appliance you rely on every day stops working, it disrupts your entire routine. At Town and Country Appliance Service, our factory-authorized technicians bring over 30 years of hands-on experience diagnosing and repairing luxury and standard appliances throughout Lansing and the surrounding communities. Explore common symptoms below or see what you can safely check before scheduling a service visit.

Frequently asked questions about appliance repairs

From complex luxury refrigeration issues to everyday troubleshooting steps, we believe in transparent guidance and dependable craftsmanship. Here are answers to the issues Lansing homeowners encounter most frequently.

What is the process for an LG refrigerator compressor replacement?
Many LG refrigerator compressors come with a 10-year manufacturer warranty. When you contact us, our technician inspects and diagnoses the faulty compressor. We then write up an official invoice for you to submit directly to LG. Once the replacement compressor arrives from LG, we schedule your installation appointment, during which we also update the main control board to properly accept the new compressor. The customer is only responsible for our sealed system flat rate based on your location and the specific type of refrigerant.

How do high-end brands like Sub-Zero, Wolf, and Viking differ when repairs are needed?
High-end brands such as Sub-Zero, Viking, and Wolf are precision-engineered to be serviced and rebuilt rather than discarded. They offer an extended lifespan, and replacement parts remain readily available across decades. With over 30 years of specialized experience repairing these premium units, we ensure factory-level repairs that protect your long-term investment.

What quick checks can I do safely before booking a service call?
Before scheduling a repair, check if the compressor is running and listen for unusual noises. Carefully feel around the compressor compartment—is it giving off excessive heat? If the area is excessively hot, inspect the condenser coils to see if they are coated in dust or pet hair, as a dirty condenser often restricts airflow and prevents proper cooling.

Which major brands do you service and specialize in?
We are factory authorized for GE, Hotpoint, and Viking, and we specialize in premium luxury brands including Sub-Zero, Wolf, Flame, Thor, Dacor, Bertazzoni, and Zline. We also provide certified repair services for nearly all other major appliance makes and models.

Why is my refrigerator running constantly but not staying cold?
Continuous running typically points to an airflow obstruction, a clogged condenser coil, failing door gaskets, or a failing sealed refrigeration system such as a weak compressor or refrigerant leak. Keeping condenser coils clear of debris is your first line of defense.

Why does the main control board need to be updated with a new compressor?
Modern replacement compressors often use updated variable speeds and software parameters. On systems like LG refrigerators, updating the main control board ensures the new compressor communicates correctly with the appliance and operates efficiently without overheating.

Are replacement parts easy to find for older luxury refrigerators?
Yes. High-end brands like Sub-Zero and Viking prioritize repairability. Unlike disposable entry-level units, genuine OEM parts for premium appliances remain supported and available for many years, making expert repair a wise and cost-effective choice.

How quickly can I get a repair technician to my home in the Lansing area?
We prioritize prompt, reliable service across Lansing and nearby communities. Call us at [[phonenumber]] or reach out online to discuss your appliance's symptoms and reserve the earliest available service window.

Get your appliances running like new

Do not let a broken refrigerator, stove, or oven disrupt your household. Contact Town and Country Appliance Service in Lansing today to book your repair with an experienced, factory-authorized technician.